A certain item in your web shop is no longer available, is there any chance it will get re-stocked?
How do I find my size?
How do I return/exchange an item?
Refunds for returned merchandise will be made to the original purchaser's credit card within two weeks of the return.
Will there be any additional costs to my order?
All international orders may be subject to VAT, import duties and/or taxes. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.
Is my personal information kept private?
To register at Stroke/STRK, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address and telephone number. All credit card information is handled by Paypal's secure gateway.
What payment methods does Stroke/STRK accept?
Is it safe to use my credit card online?
To ensure your information is kept private, we do not process or store any payment information in our database.
ORDER & TRACKING
Can I change my order?
When will my order be shipped?
Which countries does STRK ship to?
Can I add items to my order?
RETURNS & EXCHANGES
I have received a faulty product, what should I do?
Can I exchange for a more expensive product?
Please be aware that it can take up to 10 days for the refund to appear in your account since Paypal is handling the refund process.
How long time does it take for my order to arrive?
How do I collect my order?
Is my package insured?
In the same way the costumer has the responsibility for items during returns and exchanges.
Will my favourite Stroke/STRK item get restocked?
How come certain items are sold out all the time?
How come my modified item(s) do not fit me?
In these unfortunate cases we are of course willing to help out, but usually the problem can be solved at a local tailor rather than shipping the item back and forth.