RETURNS & EXCHANGES
You can return any item purchased in our online shop within 14 days from the delivery date.
1. Contact us at returns(at)wearestroke.com with your purchase order number and request a
2. Place the item in the original shipping box, or any other solid carton box.
3. Complete the Returns Form and include it in the box.
4. Close the box and tape securely.
5. Email us the tracking number of your package and send it to:
RECEIVING A REFUND
Your refund will be credited to the original purchaser's credit card. The refund will exclude shipping costs, with the exception of faulty items. Late returns may be accepted at our discretion.
If your order has been sent within Vietnam, all sales taxes will be refunded. Stroke/STRK is not able to refund customs duties and taxes on orders shipped outside of Vietnam. However, you may be able to recover these by contacting your local customs bureau directly.
Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and we are unfortunately unable to influence this.
+ All items are quality controlled and checked for any faults before they are dispatched to
+ Please send all items you wish to return or exchange from an order in the same shipment to
+ Items should be returned in their original packaging to ensure they are adequately protected in
+ Items that are purchased modified cannot be refunded nor exchanged. Where possible we will
+ Items must be returned within 14 days of receiving your order.
+ Items should be returned to us in perfect condition accompanied by the original invoice.
+ Returns will only be accepted if labels and original packaging are fully intact. Stroke/STRK cannot
+ Returns that are damaged, soiled or altered may not be accepted and may be sent back to the
+ All shoes should be tried on a carpeted surface before wear.
+ You are responsible for the shipping of returned items back to Stroke/STRK. Items lost in transit will
+ All exchanges are subject to availability.
+ We prefer that international orders are returned to us via a courier service to ensure that they are protected